IT Business Enablement

Deskripsi pekerjaan

• Act as a bridge between business stakeholders and technology teams to translate business needs into clear, actionable requirements and technology solutions.

• Understand banking business processes, products, services, and digital banking features to identify business needs, opportunities, and areas for improvement.

• Analyze and document business requirements, business processes, user journeys, functional specifications, and system requirements.

• Work closely with business units, product owners, technology teams, and other stakeholders to define solutions that align with business objectives and customer needs.

• Develop and maintain a deep understanding of banking products, features, processes, systems, and their interdependencies across channels and platforms.

• Conduct business and impact analysis for new products, features, system enhancements, process changes, and regulatory or business initiatives.

• Translate business requirements into functional requirements, user stories, acceptance criteria, process flows, and other relevant documentation.

• Coordinate with technical teams to ensure proposed solutions effectively address business requirements and are feasible from a system and integration perspective.

• Support end-to-end project delivery, including requirement gathering, planning, development, SIT, UAT, deployment, and post-implementation review.

• Act as a project coordinator/PM for assigned initiatives by tracking timelines, milestones, deliverables, dependencies, risks, and issues.

• Facilitate discussions, workshops, and alignment sessions between business, product, technology, operations, and other relevant stakeholders.

• Monitor project progress and ensure deliverables are completed according to agreed scope, timeline, and quality standards.

• Identify business and operational risks, dependencies, and potential impacts, and coordinate appropriate mitigation actions.

• Support continuous improvement by identifying opportunities to optimize business processes, product capabilities, customer journeys, and system functionality.

• Maintain comprehensive knowledge of banking systems, products, features, business processes, and relevant industry practices to support business and technology decision-making.

• Prepare business analysis, project documentation, presentations, and management updates to support decision-making and stakeholder alignment.